- Credit/Debit Card and ACH/E-Check Payments
Visa, MasterCard, and Discover payments are accepted in person at City Hall, over the phone, or through the online customer portal 24 hours per day, 7 days per week. ACH/e-check payments are also available through the customer portal. A convenience fee is added to all credit/debit card and ACH/e-check transactions.
- Bank Draft Payments
A monthly bank draft payment is a fee-free option to automatically pay your utility bill. The City initiates payment from your bank account on the due date of your bill.
- Cash and Check Payments
Payments by cash or check are accepted in person at City Hall; by mail sent to PO Box 4169, Pocatello, ID 83205-4169; or at drop boxes located in the City Hall parking lot and lobby.
Meter Reading & Preparation of Bills
All meters will be read at regular monthly intervals.
Bills are due and payable upon presentation and will be considered past due if not paid within 16 days from the date of the current bill.
Notice of Delinquency / Termination
Customer statements are delivered monthly. Any account that isn't paid by the due date listed on the billing statement will receive a late notice. This late notice gives the customer a grace period of 7 days to pay before a 3% late fee charge is assessed. The late notice will have a due date and a statement stating that if full payment or a payment arrangement is not received in our office by 5:00 p.m. on the listed due date, services are considered terminated. All past due amounts plus an applicable deposit will be required. An out-for-shutoff fee of $40.00 will be billed on the next billing statement.
Returned payments must be paid within 7 days after notification or services will be terminated. Payments must be made in cash, by cashier check/money order, or by credit card. All returned payments will have a $20.00 returned fee applied.
Disputed Bill Procedure
If you have a question concerning the amount of your bill, please call our office at 208-234-6241 or send us an email. If you wish to make a payment arrangement, please send us an email, stop by our office located inside City Hall at 911 N 7th Ave during our business hours, or place a written note in one of the drop boxes in the City Hall parking lot.